May 15, 2017 Kevin V Edmunds

Sales Compensation: Where Does Incentive Travel Fit In?

In early May, employee-search firm Peak Sales Recruiting released a compensation study it conducted among more than 600 leading sales reps in different industries. From the study’s findings, the overarching conclusion was that for a sales compensation plan to be effective in retaining “A-level” talent, it must be considered by reps to be above market average, as well as easy to understand and timely.

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May 1, 2017 Kevin V Edmunds

UNICO 20°87° Hotel Riviera Maya: A Report from the First 60 Days

This week, U.S. President Donald Trump is receiving critiques of his first 100 days in office from just about every corner of the news media. But if those reviews even remotely resemble the ones we are getting for our newest all-inclusive property, UNICO 20°87° Hotel Riviera Maya, then President Trump would be very happy. Opened […]

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April 18, 2017 Kevin V Edmunds

In Hospitality, Thoughtful Service Always Wins

It’s been a week of deep introspection in the hospitality industry, after much of the world saw a video of an airline passenger on an overbooked flight being forcefully removed from a seat he paid for. Obviously, no customer should ever have an experience like that. The fact that the situation got to where the airline had to remove a customer already on the plane revealed a huge failure by its employees to follow their company’s customer-service procedures. The situation should have been resolved before anyone got on the plane, and in a way such that displaced customers received an apology plus compensation that made them feel valued.

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April 3, 2017 Kevin V Edmunds

Miami’s International Flavor is in a Class by Itself

South Florida has been a melting pot of different cultures for decades. Even so, the past five years have seen a pop in the development of cultural experiences not just from Latin American nations but other parts of the world too. For meeting and incentive groups looking for a city that can impress attendees with memorable learning experiences both during the formal sessions and in the after hours, Miami is firing on all cylinders.

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March 15, 2017 Kevin V Edmunds

Mexico’s Mayan Ruins Make a Deep Impact on Incentive Groups

The Travel Channel recently aired a program about the famed Mayan ruins of the Yucatan Peninsula in Mexico. It’s great that the general public gets such opportunities to better understand this part of the overall experience of traveling to Cancun or Riviera Maya. In fact, it’s something that is central to the experience of incentive groups who use our two all-inclusive properties in the area: The 601-room Hard Rock Hotel Cancun and the 1,264-room Hard Rock Hotel Riviera Maya.

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March 6, 2017 Kevin V Edmunds

Widespread Business Optimism Is Impacting the Incentive Market

Since the U.S. Presidential election in late 2016, there’s been lots of talk in the political arena about cutting some business regulation and perhaps taxes too. These possibilities have made many companies amenable to putting more of their money to work, in the hopes that they will see a solid return on investment in a business-friendly environment.

One area where return on investment is fairly clear is in incentive programs that motivate people to be top performers for their organization. At Hard Rock Hotels’ All-Inclusive Collection, we are seeing some shifts in 2017 regarding the planning and execution of incentive trips that will use our properties in Cancun, Riviera Maya, and Puerto Vallarta in Mexico, plus Punta Cana in the Dominican Republic.

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