FREQUENTLY ASKED QUESTIONS

DO RATES INCLUDE TAXES AND GRATUITIES?
No, taxes and gratuities are not included.

DO RATES INCLUDE PRIVATE FUNCTIONS?
There are food and beverage minimums for all private functions.

IS THERE AN ADDITIONAL CHARGE FOR AV, DÉCOR, ENTERTAINMENT, GOLF, SPA, TRANSFERS AND TOURS?
We work with PSAV as our in house AV company. PSAV will quote all your AV needs.

WHAT DOCUMENTS DO WE NEED FOR GROUP PARTICIPANTS AT CHECK IN?
All group participants must show a photo ID.

CAN I RESERVE IN ADVANCE SPA SERVICES FOR MY GROUP?
Yes, advance spa reservations are highly recommended. Email us for spa reservations at er-spa@nobuedenroc.com

DOES THE RESORT PROVIDE INTERNET ACCESS?
Yes. Wireless internet service is included in the room rate. You will need to bring your own laptop.

WHAT IS THE LEGAL DRINKING AGE IN THE US?
In USA the legal drinking age is 21.

IS THE WATER AND ICE SAFE TO DRINK?
Yes, our resort uses purified water and we also offer bottled water.

DO YOU REQUIRE RESERVATIONS IN THE RESTAURANTS?
We do not require reservations but we recommend them.

CAN I MAKE A GROUP RESERVATION AT THE RESTAURANTS (DINE-AROUND)?
Yes, you can. Please check with your Conference Service Manager to coordinate applicable times and number of guests per restaurant.

CAN YOU CLOSE A RESTAURANT FOR A GROUP PRIVATE FUNCTION?
Groups can buy out the restaurants by coordinating with the group Conference Service Manager

WHAT IS THE COST FOR ROOM DELIVERIES?
$5.00 per room per item.

DO YOU OFFER BABYSITTING SERVICES FOR GROUPS?
Not offered.

WHAT IS THE MAXIMUM NUMBER OF GUESTS IN A ROOM?
The maximum is four (4) people including children. Please check individual room descriptions and consult with our reservations specialists.

CAN I SHIP MATERIALS TO MY CONFERENCE?
Yes. All shipments should be coordinated with the UPS Store on property.

CAN I USE MY OWN AUDIO VISUAL COMPANY?
Yes. Additional fees may apply .

CAN YOU ARRANGE TRANSPORTATION FROM AIRPORT?
Yes. We can coordinate transfers with a local DMC.