FREQUENTLY ASKED QUESTIONS
Do rates include taxes and gratuities?
Yes, they do.
Do rates include private functions?
Yes, they do, with the exception of the beach set-up, which is $12.00 US per person.
Is there a surcharge for any group private functions or coffee breaks?
No, with the exception of beach parties, including beach Olympics, and suites.
Is there an additional charge for AV, décor, entertainment, golf, spa, transfers and tours?
What documents do we need for group participants at check in?
All group participants must show a photo ID.
Do group participants require passports to come to the Dominican Republic?
Yes, they do.
Is golf included in the rate?
Only if the golf package was booked. When making reservations make sure to request rooms with golf.
Can I reserve in advance spa services for my group?
Yes, you can. You can email Delgis Aybar at firstname.lastname@example.org.
Can I reserve golf for my group?
Yes, you can. Individual tee times can be reserved by writing to email@example.com. Tournaments should be reserved with the pro at the apropriate course. Your Conference Service Manager can assist you.
Do we have internet access?
Yes. We do have wireless internet service included in the room rate. You will need to bring your own laptop. In resorts with a business center, the use of the Internet service is free for the first 15 minutes. The cost is $2.50 USD/15 minutes.
What is the legal drinking age in Dominican Republic?
In Dominican Republic the legal age to start drinking alcoholic beverages is 18 years old. We abide by that law in Hard Rock Hotel & Casino Punta Cana.
What is the maximum number of guests in a room?
The maximum is four (4) people including children. Please, request a room with 2 double beds in advance.
What is the cost for room deliveries?
$3.00 US for deliveries under the door such as envelopes and invitations, and $3.50 US for deliveries inside the room.
Do you require reservations in the restaurants?
No. Only one Restaurant out of our 11 Restaurants is not included in the all-inclusive plan. The majority of our Restaurants are a la carte for dinner.
Can you close a restaurant for a group private function?
No, unfortunately we are not able to close any restaurant.
Can I make a group reservation at the restaurants (dine-around)?
Yes, you can. Please check with your Conference Service Manager to coordinate applicable times and number of guests per restaurant.
Do you offer babysitting services for groups?
Yes, your Conference Service Manager can provide you with the details and prices.
Can you arrange transportation from the airport?
Yes. Please contact your preferred DMC for arrangements.
What if we have participants staying in another hotel and they want to spend the day at Hard Rock Hotel and Casino Punta Cana?
We offer a day pass. The cost is $84.00 US for adults and $44.00 US for children (4 to 17 years old).
Is the water and ice safe to drink?
Yes, our resort uses purified water and we also offer bottled water.
How can I ship materials from the U.S. to my conference?
Please, always use a Customs Broker to ship materials to the Dominican Republic. Contact your Conference Service Manager for detailed company information.
Do night over mail carriers like UPS, DHL and Federal Express work similarly in the Dominican Republic as they do in the U.S.?
Yes, if the items that you are sending from the US are documents, it should take about 48 hours. While these companies insist they deliver to the Dominican Republic and they do, someone needs to be on the other end to clear items from the customs house. They will not be automatically delivered to the resort.
Is it difficult to import promotional items or products into the Dominican Republic?
Not at all. A qualified Customs Broker can give you all the information you need and make the process relatively easy.
Are all customs brokers alike?
No. You may be using a Freight Forwarder who handles all your merchandise in the U.S. or Germany, but it has no experience with the laws or nuances of another country. It is always best to ask your Conference Service Manager for recommendations. Not all Customs Brokers are well versed in handling convention materials for temporary importation.
Can I use my own audio visual company?
Yes. However, most companies only bring in the equipment that is not available and rent a good portion from one of the in- house companies. It tends to be less expensive and they have experience with resorts, electrical, rigging points, etc.