FREQUENTLY ASKED QUESTIONS
DO RATES INCLUDE TAXES AND GRATUITIES?
* Yes if the rate is all inclusive, if rate is EP we need to add 16% vat tax, 3% local tax & 10% service fee
DO RATES INCLUDE PRIVATE FUNCTIONS?
It depends on the size and market segment of the group.
*same answer if group is AI, for EP groups we offer a banquet kit with prices based on event.
IS THERE A SURCHARGE FOR ANY GROUP PRIVATE FUNCTIONS OR COFFEE BREAKS?
No, with the exception of beach parties, including beach Olympics, and suites.
*same answer if group is AI, for EP, meeting space is complimentary with consumption of F&B.
IS THERE AN ADDITIONAL CHARGE FOR AV, DÉCOR, ENTERTAINMENT, GOLF, SPA, TRANSFERS AND TOURS?
Yes.
WHAT DOCUMENTS DO WE NEED FOR GROUP PARTICIPANTS AT CHECK IN?
All group participants must show a photo ID.
DO AMERICAN GROUP PARTICIPANTS REQUIRE PASSPORTS TO VISIT MEXICO?
Yes, passports are now required for Americans to visit Mexico.
CAN I RESERVE IN ADVANCE SPA SERVICES FOR MY GROUP?
Yes, advance spa reservations are highly recommended
CAN I RESERVE GOLF FOR MY GROUP?
Yes, you can. Individual tee times can be reserved
Tournaments should be reserved with the pro at the appropriate course. Your Conference Service Manager can assist you.
Tournaments should be reserved with the pro at the appropriate course. Your Conference Service Manager can assist you.
DOES THE RESORT PROVIDE INTERNET ACCESS?
Yes. Wireless internet service is included in the room rate. You will need to bring your own laptop. In the business center, it is included too.
WHAT IS THE LEGAL DRINKING AGE IN MEXICO?
In Mexico the legal age to start drinking alcoholic beverages is 18 years old. We abide by that law in Hard Rock Hotel Los Cabos.
IS THE WATER AND ICE SAFE TO DRINK?
Yes, our resort uses purified water, ice is safe, water in restaurants is safe but not tap water, we also offer bottled water.
DO YOU REQUIRE RESERVATIONS IN THE RESTAURANTS?
Yes.
CAN I MAKE A GROUP RESERVATION AT THE RESTAURANTS (DINE-AROUND)?
Yes, you can. Please check with your Conference Service Manager to coordinate applicable times and number of guests per restaurant.
CAN YOU CLOSE A RESTAURANT FOR A GROUP PRIVATE FUNCTION?
Yes, based on minimum F&B
WHAT IS THE COST FOR ROOM DELIVERIES?
$3.00 US for deliveries under the door such as envelopes and invitations, and $3.50 US for deliveries inside the room. Price depends on the contract.
DO YOU OFFER BABYSITTING SERVICES FOR GROUPS?
Yes, your Conference Service Manager can provide you with the details and prices.
WHAT IS THE MAXIMUM NUMBER OF GUESTS IN A ROOM?
The maximum is four (4) people including children. Please check individual room descriptions and consult with our reservations specialists
HOW CAN I SHIP MATERIALS FROM THE U.S. TO MY CONFERENCE?
Please, always use a Customs Broker to ship materials to Mexico. Contact your Conference Service Manager for detailed company information.
DO NIGHT OVER MAIL CARRIERS LIKE UPS, DHL AND FEDERAL EXPRESS WORK SIMILARLY IN MEXICO AS THEY DO IN THE U.S.?
Yes, if the items that you are sending from the US are documents, it should take about 48 hours. While these companies insist they deliver to Cabo, someone needs to be on the other end to clear items from the customs house. They will not be automatically delivered to the resort.
ARE ALL CUSTOMS BROKERS ALIKE?
No. You may be using a Freight Forwarder who handles all your merchandise in the U.S. but it has no experience with the laws or nuances of another country. It is always best to ask your Conference Service Manager for recommendations. Not all Customs Brokers are well versed in handling convention materials for temporary importation.
CAN I USE MY OWN AUDIO VISUAL COMPANY?
Yes. However, most companies only bring in the equipment that is not available and rent a good portion from one of the in-house companies we work with in Los Cabos. It tends to be less expensive and they have experience with resorts, electrical, rigging points, etc.
IS IT DIFFICULT TO IMPORT PROMOTIONAL ITEMS OR PRODUCTS INTO MEXICO?
Not at all. A qualified Customs Broker can give you all the information you need and make the process relatively easy.
CAN YOU ARRANGE TRANSPORTATION FROM Los Cabos International AIRPORT?
Yes. Please contact us to make arrangements.