FREQUENTLY ASKED QUESTIONS
Do rates include taxes and gratuities?
Yes, they do.
Do rates include private functions?
Yes, with the exception of the beach set-up and themed parties.
Is there an additional charge for AV, décor, entertainment, golf, spa, transfers and tours?
What documents do we need for group participants at check in?
All group participants must show a photo ID and Passport
Do group participants require passports to come to Mexico?
Yes, they do.
Is golf included in the rate?
No, however we do offer a golf package with accommodations and daily rounds. Please book the golf package when making reservations.
Can I reserve in spa services for my group?
Yes. Please email firstname.lastname@example.org.
Can I reserve golf for my group?
Yes. Our resort is minutes away from two incredible golf courses. Tee times can be reserved by emailing email@example.com. Tournaments should be reserved with the pro at the course. Your Conference Service Manager can assist you.
Do we have internet access?
Yes. We have wireless internet access included in the room rate. You will need to bring your own laptop. Internet service is free in our business center.
What is the legal drinking age in Mexico?
You can start drinking alcoholic beverages in Mexico when you turn 18 years old. We abide by that law in Hard Rock Hotel Vallarta and all guests must pass the age test before ordering alcoholic drinks.
What is the maximum number of guests in a room?
The maximum is four (4) people including children if required. Please, request a room with 2 double beds in advance.
What is the cost for room deliveries?
$4.00 US per delivery per room (currently this service is not available).
Do you require reservations in the restaurants?
We don’t require reservations.
Can you close a restaurant for a group private function?
No, unfortunately we are not able to close any restaurant.
Can I make a group reservation at the restaurants?
Yes. Please check with your Conference Service Manager to coordinate times and number of guests for each restaurant.
Do you offer babysitting services for groups?
Yes, your Conference Service Manager can provide you with the details and prices.
Can you arrange transportation from the airport?
Yes. Please contact your customer service manager if you need additional information.
Can meeting participants staying in another hotel spend the day at Hard Rock Hotel Vallarta?
We offer a day pass. The cost is $127.00 US for adults and $47.00 US for children (4 to 17 years old).
Is the water and ice safe to drink?
Yes, our resort uses purified water and offer bottled water.
How can I ship materials from the U.S. to my conference?
Always use a Customs Broker to ship materials to Mexico. Contact your Conference Service Manager for detailed company information.
Do night over mail carriers like UPS, DHL and Federal Express work similarly in Mexico as they do in the U.S.?
Yes, if the items that you are sending from the US are documents, it should take about 48 hours. While these companies deliver to Mexico, someone needs to be on the other end to clear items from the customs house. They will not be automatically delivered to the resort.
Is it difficult to import promotional items or products into Mexico?
No. A qualified Customs Broker can give you all the information you need and make the process relatively easy.
Are all customs brokers alike?
No. You may be using a Freight Forwarder who handles all your merchandise in the U.S. or Germany, but it has no experience with the laws or nuances of another country. It is always best to ask your Conference Service Manager for recommendations. Not all Customs Brokers are well versed in handling convention materials for temporary importation.
Can I use my own audio visual company?
Yes. However, most companies only bring in the equipment that is not available and rent a good portion from one of the in-house companies. It tends to be less expensive and they have experience with resorts, electrical, rigging points, etc…
If you decide to use your own AV, floor and electricity usage fee may apply.